HOW LONG DOES IT TAKE TO CHARGE A BATTERY FOR A QUIETKAT ELECTRIC MOUNTAIN BIKE IF IT’S COMPLETELY DEAD?
48V & 60V battery approx. 5-6 hours. 72V battery approx. 8 hours
DOES THE BATTERY CHARGER PLUG INTO A STANDARD 110V OUTLET?
IF I PURCHASE A QUIETKAT ELECTRIC BIKE, IS A BATTERY CHARGER INCLUDED IN THE PURCHASE PRICE?
HOW MANY BATTERIES DOES A QUIETKAT ELECTRIC MOUNTAIN BIKE COME WITH?
One battery per QuietKat. Additional batteries can be purchased separately to increase range.. 48V and 60V trike models can fit two batteries per unit to extend mileage. The battery compartment only fits one 72V battery if you have a 72V model.
HOW MANY MILES CAN I TRAVEL ON ONE BATTERY?
You can expect a range of 20-25 miles if the battery is completely full (48V & 60V). You can expect a range of 30-35 miles if the battery is completely full (72V). Mileage depends on a number of factors including rider weight, added gear, and terrain.
WHAT TYPE OF BATTERY IS IN THE QUIETKAT?
HOW MANY YEARS WILL MY QUIETKAT BATTERY LAST?
QuietKat lithium batteries are certified as a 1,000 cycle battery. This means you can expect the battery to last for 20,000 – 25,000 miles based on 20-25 miles per charge. Example: If you ride 2,000 miles each year, you could expect the battery to last 10-12 years.
DO I HAVE TO RUN MY BATTERY TO COMPLETELY EMPTY BEFORE I CHARGE IT AGAIN?
No, but fully discharging the battery prior to charging does help with longevity and performance. Please read and fully understand the battery charging manual.
DO THE BATTERIES REQUIRE ANY ONGOING MAINTENANCE?
No. Unlike many lead acid batteries, our batteries are sealed, requiring zero maintenance.
IF I DON’T USE MY QUIETKAT ELECTRIC BIKE FOR 5 MONTHS, DO THE BATTERIES NEED TO BE STORED A CERTAIN WAY?
Prior to storing your electric bike battery for an extended period of time, it should be fully charged and then discharged to 40% – 60% capacity. Refer to the lithium battery manual for further information.
HOW DO I PROPERLY CHARGE MY BATTERY ON A REGULAR BASIS?
Open the battery compartment and remove the lid. Unplug the Red battery connectors. Plug the charger into the battery. Plug charger into the wall. The battery can be charged from any 120-240v AC plug.
WHAT IS THE WARRANTY ON A QUIETKAT ELECTRIC MOUNTAIN BIKE?
QuietKat offers a 1-year warranty on all components. The frame has a lifetime warranty. Please read the full warranty information located in your owners manual
IF I AM A DEALER OR CUSTOMER AND I HAVE A WARRANTY CLAIM, WHAT IS THE PROCEDURE FOR GETTING MY QUIETKAT FIXED?
Please call our customer service department: 970-328-2399. They will properly handle your claim.
FOR WARRANTY CLAIMS, DO I SHIP MY QUIETKAT BACK TO YOUR FACILITY OR DO YOU SHIP PARTS TO ME?
We arrange for you to take your QuietKat into a local repair shop. We ship parts to the repair shop and the quickly get your Kat back in working order. QuietKat covers all associated costs of parts, labor, and shipping.
IF I AM A DEALER, CAN I SERVICE A QUIETKAT FOR MY CUSTOMER IF THEY HAVE A WARRANTY CLAIM OR DOES THE CUSTOMER HAVE TO GO TO A LOCAL SHOP?
If you have the capabilities and necessary staff, Yes you can service the unit. Please refer to your dealer agreement for further information regarding service and repair.
HOW DO I BECOME AN AUTHORIZED SERVICE TECHNICIAN?
Our parts and service department will contact you in order to determine if you have the capabilities and tools.
DOES QUIETKAT OFFER AN EXTENDED SERVICE WARRANTY ON ELECTRIC BIKES AND ELECTRIC TRIKES?
CAN I CLIMB HILLS WITH A QUIETKAT?
QuietKat electric mountain bikes can climb hills and mountain trails. Check out our Youtube channel for example of how steep you can climb!
WILL MY QUIETKAT EVER RUST?
No. QuietKat’s design utilizes stainless hardware and aluminum tubular framing.
HOW DOES A QUIETKAT PERFORM IN MUD, SNOW, AND SAND?
QuietKat electric bikes are built with Fat-Bike tires which are capable of passing through shallow mud, sand and snow. The tires can be deflated down to as low as 8lbs for added traction in these conditions.
CAN THE QUIETKAT GO THROUGH WATER?
Yes, but do not submerge the motor or any electronic components, including the battery compartment.
IS THE SUSPENSION ADJUSTABLE FOR VARYING TERRAIN?
Yes. On the Prowler, you can remove 3 bolts in the rear swing arm, which will allow the unit to lean up to 15 degrees right to left. Our electric bikes are equipped with adjustable settings on the suspension forks and rear shocks on full suspension models.
ARE THE WHEEL BEARINGS SEALED?
Yes. They require zero greasing or regular maintenance. Bikes feature standard mountain bike hubs which require basic bicycle maintenance.
WILL A QUIETKAT FIT INTO THE BACK OF MY SUV?
Our electric bikes will fit into any standard size SUV. You will have to fold down the handlebars and lower the seat to its lowest position. The overall smallest dimensions by lowering the seat and folding the handlebars are: 65”L x 32”W x 32”H.
CAN I SWITCH OUT MY SEAT TO A DIFFERENT STYLE?
Yes. The design of a QuietKat utilizes similar components to a mountain bike. A seat adaptor is available for purchase for the trike.
CAN I BUY EXTRA BATTERIES?
CAN I RIDE A QUIETKAT ON BIKE TRAILS AND ACCESS ROADS?
Always check local laws and regulations in regards to motorized vehicle use on public trails and roads. Your QuietKat is the same classification as an electric bicycle. It requires no VIN tag so it is not held to the same rules and regulations as an ATV or side x side.
CAN I USE MY QUIETKAT TO PULL A DEER OUT OF THE WOODS WHEN HUNTING?
Yes, but we recommend using a QuietKat Cargo Trailer or a game cart with wheels instead of dragging.
ARE THE SPEED AND POWER OF YOUR ELECTRIC MOUNTAIN BIKES ADJUSTABLE?
Yes. With a simple programming change on the digital screen on the handlebars, the speed and power can be increased or decreased based on rider preference. Refer to the QuietKat Assembly YouTube page for a short video tutorial on how to adjust settings.
HOW DO I ASSEMBLE MY QUIETKAT ELECTRIC MOUNTAIN BIKE?
For detailed instructions on how to assemble your QuietKat electric mountain bike, watch ourinstructional assembly videos and read the assembly instructions in your owner’s manual. QuietKat recommends that the bike be assembled, inspected and adjusted by a certified bicycle mechanic before riding.
IS FINANCING AVAILABLE FOR MY QUIETKAT PURCHASE?
Yes, financing is available for every QuietKat electric mountain bike. We’ve partnered with Affirm to offer you flexible financing options that let you pay for your purchase over time when approved. Simply add items to your cart, proceed to checkout, and after filling out your billing address and credit card information, select the Affirm option. You’ll know whether you’re approved in seconds and can then complete your purchase.
Check out our Financing page to learn more.